Refund Policy
"fair, clear, in writing"We want you to understand exactly what you are paying for before you pay it. This policy covers consultation fees, treatment packages, cancellations and refunds.
Fees, cancellations and refunds
Consultation fees
Consultation charges are told to you before your appointment and are payable at the visit. Consultation fees cover the doctor's time and assessment and are not refundable once the consultation has taken place.
Cancelling or rescheduling
Please give us at least 24 hours' notice to cancel or reschedule an appointment, by WhatsApp on 74969 52061 or by calling us. With adequate notice there is no charge and any advance paid is carried forward or refunded. Repeated no-shows may require an advance to hold future slots.
Single treatments
Payment for a single treatment is taken before or on the day of the procedure. Once a procedure has been performed it cannot be refunded, as the service has been delivered.
Treatment packages
Where you buy a course of sessions, the unused portion may be refunded if you discontinue for a medical reason confirmed by our doctor, or if we advise you to stop treatment. In that case, sessions already taken are charged at the single-session rate and the balance is refunded. Package sessions are valid for the period stated at purchase.
If a treatment is not suitable for you
If a doctor's assessment finds a treatment is not medically appropriate for you, any amount paid for that treatment is refunded in full. You are never charged for a treatment we decline to perform.
Results
Refunds are not offered on the basis of results alone. Individual results vary, and we set realistic expectations in writing before treatment begins precisely so that you can make an informed decision.
Medicines and products
Prescription medicines and dispensed products cannot be returned or refunded once issued, for safety reasons.
How refunds are processed
Approved refunds are made to the original payment method within 7 to 10 working days. Card and online payment refunds may take additional time to appear, depending on your bank.
Raising a concern
If you are unhappy with any aspect of your care or billing, please tell us. Write to care@nyayou.com or call 74969 52061 and ask to speak to the centre manager. We will look into it and respond.
Last updated 20 August 2026. This policy is provided in good faith and should be reviewed by the clinic’s legal adviser before publication.
Asked, answered.
What if a treatment isn't suitable for me?
Any amount paid for that treatment is refunded in full. You are never charged for a treatment we decline to perform.
How long do refunds take?
Approved refunds are processed to the original payment method within 7 to 10 working days.
Can I cancel an appointment?
Yes - give us at least 24 hours' notice on WhatsApp or by phone and there is no charge.
Individual results vary. All treatments are subject to a doctor's assessment and medical eligibility. This page is for general information and does not replace a medical consultation.
Page reviewed 2026-07-25 · nyaYOU, TP Scheme 15, Near Vivekanand Chowk, Sonipat, Haryana · 74969 52061 · care@nyayou.com